<aside> 👋 Welcome to Subscript’s Help Center! This is here to answer most of your questions.

Can't find what you're looking for? Send our support team a note at [email protected]! We would love to hear from you. 🥰

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Overview


Navigation Overview

How to create a Subscript log in

How to get other team members onto Subscript + permissions

SaaS Metrics


What are all these metrics about?

SaaS Metrics Dictionary

Renewal Management in Subscript

Finding the metric you need in Subscript

Setting and Tracking Goals

Analytics


How to create a dashboard

Segmenting and filtering in Subscript

How to sync the data externally

Metrics Inside Subscript

Revenue Reporting in Subscript: RevRec vs SaaS

Setup


How to connect your CRM and/or GL to Subscript

Subscript’s AI Contract Reader

Syncing Hubspot to Subscript

How to Get Started with Subscript - Adding Data Manually

Configure Cost Data / Expenses Sync from your General Ledger

How to Add Costs Data to Subscript Manually

Import customers and transactions in bulk via CSV upload

How to add metadata to already existing transactions or customers

How to lock transactions

Exchange (FX) rates and Currency

How to recover a deleted transaction

Transaction Recognition definitions and Product mappings

Toggles


Pessimistic & Optimistic Churn plus Renewal Deadline

In Flux

Roll Up By Parent

Committed vs Classical ARR (and edge cases)

How is Committed ARR calculated?

Billing Basics


Overview of Subscript Billing

How to set up your Billing Settings

How to create and send an invoicing schedule

Dunning in Subscript

Schedule your invoices to auto-send

Getting paid and payment reconciliation through Subscript

How to send invoices from your email: Gmail / google-auth or Outlook / Microsoft 365

Invoice numbering

Display Names in invoices: customers and products

Attaching Files to Your Invoices

Add a PO Number to your invoices

Add internal notes to your invoices and schedules

How to send a new payment link to an auto-charged customer

Billing Email Updates

Billing Tutorials


Tracking invoices in Subscript for non-Finance team members

Test send your invoices

Scheduling future invoices for a multi-year contract

Adding Discounts to Invoices

Merging Invoice Items

How to bulk create invoices

Adding New Transactions to Existing Invoice Schedules

Billing Deep Dive


Parent + Child invoice schedules

How to add taxes to your invoices

Tax Polling Engine

Import all your historical invoices

Managing invoice states in Subscript and the GL

Find the PDF invoice for your customer

Credit Notes / Credit Memos

Credit Note emails and PDFs

How to use and add dynamic fields

How to manage a failed payment

Billing To Separate Entities

How auto-charge invoices work

Usage-Based Billing


Introduction to Usage-Based Billing

Tiered pricing plans for usage-based subscriptions

Usage-based engine FAQ

Revenue Reporting in Subscript: RevRec vs SaaS

<aside> 💡 If you can’t find something you’re looking for, please email us at [email protected].

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